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Bruno Responsible Gambling

Gambling at Bruno is meant to be entertainment. This page sets out the tools available to you, the external organisations that can help, and how to reach us directly. Bruno operates under a licence issued by the Kahnawake Gaming Commission (licence number 00872, held by Manila Marketing N.V.). If you ever feel your play is no longer enjoyable, the options below are here for you to use.

Our commitment

Bruno operates under the authority of the Kahnawake Gaming Commission, which requires fair play standards, SSL-encrypted transactions, and KYC identity verification across all accounts. Dispute escalation is available through the Kahnawake Gaming Commission if a complaint cannot be resolved at our level. Responsible gambling tools are part of the account, not an afterthought.

Tools available

Several controls are available directly from your account. You can set a loss limit on your account at any time through self-service. Deposit limits cannot be applied to cryptocurrency deposits; if you use crypto and want to limit your spending, self-exclusion or a cooling-off period are the practical alternatives.

Self-exclusion closes your account immediately upon request. Once a self-exclusion is in place, we take reasonable steps to prevent new accounts being opened, though preventing accounts on other platforms remains your responsibility. Account closure is handled by contacting us at [email protected] .

Tools you can use:

  • Loss limits (self-service, applied to your account)
  • Self-exclusion (immediate account closure on request)
  • Bonus refusal (you can decline any bonus at any time without affecting your real-money balance)
  • Account closure by email at [email protected]

If you request closure for responsible gambling reasons, identity verification may be required before the process completes, including up-to-date documents and a Skype or Zoom interview.

Signs to watch for

Some patterns can indicate that gambling has shifted from entertainment to something harder to manage.

  • Chasing losses by placing larger or more frequent bets than planned
  • Spending more time or money gambling than you intended
  • Gambling affecting time with family, friends, or work
  • Borrowing money or using funds set aside for other purposes
  • Feeling restless or irritable when not playing
  • Hiding or downplaying how much you gamble

Where to get help

Several organisations offer free, confidential support. All of the following are available to players in Great Britain and Ireland.

GamStop allows you to self-exclude from multiple UK-licensed gambling sites in a single registration. It operates independently of Bruno.

Contact us

For self-exclusion requests, account closure, or any responsible gambling question, email us at [email protected] . Our live chat is available 24/7 if you prefer to speak with someone directly. Self-exclusion takes effect immediately on request.